General

What is Teebanj Fashion World?

Teebanj Fashion World is an online fashion brand that specializes in ready-to-wear garments made from African prints. Our collection merges traditional African textiles, like Ankara, Lace, Adire, and Aso Oke, with modern design to create bold, stylish, and culturally rich pieces.

How can I place an order?

To place an order, simply browse through our collections, select your favorite items, choose the size and color (if applicable), and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, and complete your payment

Do you have a physical store?

Currently, we operate exclusively online to provide you with a seamless shopping experience from the comfort of your home. Our website is open 24/7, making it easy to shop whenever you like.

How can I contact Teebanj Fashion World for customer support?

For any questions or assistance, feel free to contact us through our Contact Us page or email us at support@teebanjfashion.com. You can also reach out to us via our social media channels for quicker responses.

What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (for local orders in Canada)
  • Cash on Delivery (COD) in select areas

Delivery

What shipping methods do you offer? We offer a variety of shipping methods, including:
  • Standard Shipping (5-7 business days)
  • Express Shipping (1-3 business days)
  • International Shipping (7-14 business days, depending on destination)
How much does shipping cost?

Shipping costs depend on the weight of your order and your location. The exact shipping fees will be displayed at checkout. We also offer free shipping on orders over a certain amount (please check our shipping policy for more details).

Do you ship internationally?

Yes! We offer international shipping to many countries. Please check the available shipping options at checkout to confirm if we ship to your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can use this tracking number to follow your package’s journey until it arrives at your door.

Can I change my delivery address after placing an order?

Once an order is dispatched, we cannot change the delivery address. However, if you notice an error in your shipping details immediately after placing an order, contact us as soon as possible, and we will do our best to help..

Returns

How do I return an item?

To return an item, please visit the Returns & Exchanges page and complete the return request form. You will be provided with a return label and detailed instructions on how to send the item back to us.

Are there any items that cannot be returned? We cannot accept returns on:
  • Sale or final clearance items
  • Items that have been worn, washed, or damaged
  • Personalized or custom-made items
Who covers the return shipping cost?
  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
  • If you are returning the item for any other reason (e.g., sizing issues), the return shipping will be at your expense.
What happens if I receive a damaged or defective item?

We apologize for the inconvenience. If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will assist you in processing a return or exchange at no extra cost.

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